Returns & Refund Policy
Returns & Refund Policy
PLEASE CHOOSE CAREFULLY
Our policy below applies to CHANGE-OF-MIND purchases only. Your rights under the Australian Consumer Law are not affected.
MACHINES AND OVERLOCKERS
CHANGE OF MIND WITHIN 7 DAYS OF PURCHASE
If goods are unopened and Sealed you may receive a Full Refund, Gift Voucher or Exchange
If goods are opened, not used and in original packaging you may receive an exchange or upgrade only at our discretion
If goods are opened, used and in the original packaging there is no change of mind return
If goods are opened, used and there is no original packaging there is no change of mind return
There is no change of mind return for machines or overlockers past 7 days of purchase online or instore
STANDARD STOCK ITEM
CHANGE OF MIND WITHIN 30 DAYS OF PURCHASE
ELIGIBILITY- Item must be in original, saleable condition with original packaging and proof of purchase.
Your available options may be a full refund, gift voucher or exchange
There is no change of mind return for standard stock items past 30 days of purchase online or instore
CUT STOCK- FABRIC, LACE, TRIMS, ELASTIC & OTHER CUT-TO-LENGTH ITEMS
CHANGE OF MIND
There are no change of mind returns, refunds or exchanges for these items. Check your selection carefully before cutting.
YARNS, THREADS & WOOL, BOOKS, PATTERNS, MACHINE FEET, ACCESSORIES
CHANGE OF MIND
There are no change of mind returns, refunds or exchanges for these items.
SPECIALITY & CUSTOM ORDERS
CHANGE OF MIND
There are no change of mind returns, refunds or exchanges for these items. Speciality, custom and specially ordered items are non-returnable for change of mind
FURNITURE RETURNS-
Please choose carefully as there are no change of mind returns, refunds or exchanges on furniture items, parts or accessories
*****IMPORTANT*****
PROOF OF PURCHASE IS REQUIRED FOR ALL RETURNS AND EXCHANGES.
These Terms & Conditions apply to change-of-mind purchases only. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law. If you believe an item is faulty, unsafe, not as described, or does not meet a consumer guarantee, please speak with our team
FREIGHT costs are non refundable and any change of mind returns
FAULTY ITEM RETURNS
A refund, exchange or credit may apply if goods:
Are proven faulty
Have been wrongly described
Different from what was advertised
Receipt as proof of purchase must be provided.
Machines/Sewing Machines Returned for Warranty or Repair
By purchasing online it is the purchaser's responsibility to return the goods at their cost for warranty or repair. Goods must be returned in original packaging to avoid damage during transit and all original accessories must be included. Goods will be assessed once received and if proven to be a fault caused by the user, the costs of repair will be charged to the purchaser. A copy of proof of purchase must also be returned with the goods.